Privacy Policy – FixPoint

Effective Date: [01.05.2023]
Company Name: FixPoint
Website: https://fixpointca.com
Location: Québec, Canada

1. Introduction

At FixPoint ("we", "our", or "us"), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act Respecting the Protection of Personal Information in the Private Sector.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and physical address.

  • Service Details: Information related to repair or installation requests.

  • Billing Information: Credit card or other payment details (processed via secure third-party platforms).

  • Technical Data: IP address, browser type, device information, and cookies for site performance and analytics.

3. How We Use Your Information

We use your personal information to:

  • Provide and manage our handyman and repair services

  • Respond to inquiries and customer service requests

  • Process payments securely

  • Improve our website and services

  • Send updates, promotions, or follow-ups (with your consent)

4. Consent

By using our website or submitting your information, you consent to our collection and use of your personal data as outlined in this policy. You may withdraw your consent at any time by contacting us.

5. Disclosure of Information

We do not sell or rent your personal information. We may share it with:

  • Trusted service providers who assist in delivering our services

  • Legal authorities when required by law

  • Payment processors and website analytics platforms (e.g., Stripe, Google Analytics)

All third parties are bound by confidentiality agreements and data protection obligations.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption and secure hosting.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Withdraw consent to data use

  • Request deletion (subject to legal limitations)

To exercise your rights, contact us at:
📧 Email: [Info@fixpointca.com]
📞 Phone: [514-970-6565]

8. Cookies & Tracking

We use cookies to enhance user experience and track website usage. You can disable cookies in your browser settings, but this may affect site functionality.

9. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with a revised "Effective Date".